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Western SIlver Complaint - Never use this company - Customer service
Western SIlver Complaint

Western SIlver Complaint

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Never use this company - Customer service


I have bought items from this company several times. I don't know what has happened there but the service recently has been very poor. In June 2009 I ordered several Christmas ornaments and picture frames. Got a series of confusing e-mails regarding backorders,then received a partial shipment with promise to send the remaining items within 30 days. The only items we received were the backordered items. As of today, January 11,2010 we have not received the remaining items, even though we were charged in full for the entire order. E-mails sent by us to Western Silver on December 1, December 24 and January 10 have all gone unanswered.


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Comments


ksschultz says: (8 years ago)
 0
I think that the problems is that Western Silver puts up the current year's ornaments to be ordered as soon as they receive the new year's designs. I have noticed that the projected shipping date is several months ahead, usually late in the summer. Even then they cannot ship them until they receive them from the manufacturers, which has been happening more in the past couple of years. When I have contacted them, they have let me know that the ornaments are still on backorder. I have always received my order without any other problems,
and their prices are usually discounted more than those of other sources.

ksschultz



wkdelery says: (8 years ago)
 0
Western Silver - Please let me know what happened to the picture frame I ordered for my grandson's graduation to be sent to Fayetteville AR. It is paid for and I will have to stop payment or sue!!!




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